Update 7/31/2019: The bug is fixed!
Thank you to all of our Chromebook-using customers for your patience. Google Chrome version 76 fixes this bug and is available today.
Here’s how to check your version of Chrome and to apply the update if your Chromebook hasn’t already updated:
1) In a Google Chrome browser, type chrome://settings/help where you would normally type a web address.
2) You should see your Chrome version on that page. If the version is already 76, you don’t need to do anything. Just start coding!
3) The browser should automatically check for updates. It may take a minute or two for the browser to find and install the latest version of Google Chrome.
4) Once the latest version of Google Chrome is installed, a button will appear that you need to click in order to complete installation. Your Chrome browser will close and reopen your tabs and then you’ll be up-to-date! Note: Restarting your Chrome browser means any code in the Let’s Start Coding editor at that time will be replaced with the default program for that page. Save your code!
If you’re having issues with updating the browser or completing back-to-back uploads on your Chromebook, please talk to our customer service in the live-chat or send an email to email@example.com describing the problem.
Chromebook users: You need to unplug your Let's Start Coding board from your computer for 7 seconds, then plug it back into your computer and wait 7 more seconds before uploading code.
We know this is a headache and we apologize. Please read below for more information about what's happening and how it can get fixed.
Symptoms of the bug: When you successfully upload code to your board, the green 'Success!' message will flash across your screen. Then you make a change to your code and try to upload again. In the bottom-right of the code editor, you will see a message like "Uploading to board on tty....." but this message will never disappear and your code will never upload.
When you are seeing these symptoms, you need to unplug your Let's Start Coding board, wait 7 seconds, then plug the Let's Start Coding board back in to the USB port, wait 7 more seconds, and press ‘Upload Your Code’.
More details: In early May 2019, the Google Chrome developer team made a change to their codebase. That change means that Let's Start Coding boards can only connect to the code editor one time automatically. After that, they need to be unplugged and replugged into the USB port to connect to the code editor again.
We believe this is a bug in Google's code. This bug has been reported to them and we are watching the status of this bug to see if it gets fixed. We hope that Google will fix this issue within the next month, but unfortunately we just have to wait for their team to make the fix.
We apologize for the headache and will update you when we have a fix available.
-The Let's Start Coding Team
UPDATE 7/18/2019: The Google Chrome team has identified the bug and found a way to fix it. The fix is going through the review process and may be included in Chrome 76 in approximately 2 weeks. If the fix is implemented, you’ll be able to update your Chrome browser to Chrome 76 and return to using your Let’s Start Coding boards on Chromebook without any special plugging and unplugging routine.
We appreciate your patience.